Cancellation Policy

Dear Customers,

Your treatments are reserved especially for you. I value your business and ask that you respect my scheduling policies. Should you need to cancel or reschedule, please notify me at least 24 hours in advance; more than 48 hours notice is required to cancel or reschedule your treatment at no cost.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the full cost of the scheduled service. Any cancellations with less than 48 hours but more than 24 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service.

Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognise the time of our clients and I is valuable and have implemented this policy for this reason. When you miss an appointment with me, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

Thank you.
Puan
Aurora Therapeutic Massage